At parsonalize.store, we want every custom gift to evoke a genuine smile. Because our products are uniquely manufactured to your personal specifications, please review our return policy carefully:
- Return Window: Due to the personalized nature of our items, custom-printed or engraved products cannot be returned for change-of-mind. However, you may report issues within 48 hours of delivery.
- Eligibility: Returns or remakes are accepted only if the item arrives with a manufacturing defect, physical damage, or a direct personalization error made on our part (e.g., misspelled name differing from your approved order text).
- Damaged/Defective Items: If you receive a custom gift that is damaged during transit or incorrect, please contact us within 24 hours of delivery with clear photographic or video evidence so we can arrange an immediate replacement or resolution.
- Non-Returnable Items: Items that were correctly produced according to user-submitted text or images, but where the customer made a typo or changed their mind, cannot be accepted for return.
- Refunds: Approved claims for non-replaceable damages will be processed via your original payment method (or as store credit), once our quality assurance team verifies the photographic evidence.